We make scheduling your vehicle service easy and convenient:

• Book online through our website

• Call us directly for personalized assistance

• Email us with your service request

Once we receive your request, we’ll reach out if we need additional details and provide a clear, upfront estimate. We also check your manufacturer’s recommended maintenance schedule to ensure your car stays in peak condition.

Emergency repair needs? Call us immediately—we’ll do our best to accommodate you quickly and can connect you with a trusted local towing service if needed.

Expect a warm welcome from a member of our team. Together, you’ll review the work to be done, address any concerns, and walk through pricing and estimated completion times.

If your vehicle has an intermittent issue or mystery noise, we may take a short test drive with you to ensure we’re diagnosing the exact problem. First-time guest? We’ll gladly give you a tour of our modern, meticulously maintained facility and introduce you to your technician.

Our shop is clean, professional, and thoughtfully designed to elevate your entire experience—because a beautiful car deserves a beautiful space.

We encourage vehicle drop-offs for diagnostic and more involved repairs. Need a ride after drop-off? We provide complimentary transportation within 10 miles of the shop—whether to your home, office, or another destination.

Running outside our normal hours (8 AM – 5 PM, weekdays)? Use our secure after-hours key drop. Just park your car, fill out a night drop envelope, and we’ll confirm your check-in the next morning.

Too busy to drop off your vehicle? We offer a complimentary concierge service within 10 miles. We’ll pick up your car from your home or workplace and return it after service is complete. Just call us to coordinate the details.

Our waiting area was built with your productivity and comfort in mind:

• Private workspaces with widescreen monitors (HDMI & USB-C compatible)

• Complimentary high-speed Wi-Fi

• Fresh coffee

• Lounge seating with Netflix and HBO

Whether you need to get some work done or just relax, we’ll make your wait pleasant and efficient.

Every service includes a free 26-point inspection by our certified technicians. You’ll receive a full report with photos and videos so you can see exactly what we see.

If you're here for a specific issue—like a check engine light, brake problem, or strange noise—we’ll perform precise diagnostics to identify the cause and create a detailed repair plan.

A team member will walk you through the results, answer your questions, and help prioritize repairs based on safety, urgency, and your budget. Most parts are available within 24 hours, minimizing downtime.

Want an in-person “show and tell”? We’re happy to review everything under the hood with you.

Once your vehicle is repaired, our technician will take it on a post-repair test drive to ensure everything’s running smoothly. Then, weather permitting, we’ll finish up with a complimentary car wash.

Need a ride to pick up your car or prefer vehicle delivery? Just let us know—we’re happy to help.

We accept: cash, checks, credit cards, and wire transfers. If your vehicle is delivered, we offer secure remote payment options.

Your repair is backed by our industry-leading 3-year / 40,000-mile warranty—the strongest in the Madison area.

A few days after your appointment, we’ll follow up to make sure everything is running smoothly and to hear your feedback. Your input helps us improve and ensures we continue offering Madison’s top-rated auto repair service.